Strength in numbers! Customer says via eBay message, on 1-7-2018 'not received'. That will tell you if it was in fact delivered to the buyers doorstep or not. Refund the buyer: The buyer will get a full refund, including the original shipping costs. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. I made a sale on Mercari, package shipped 9/15, the shipping info updated once on 9/18, by far more than half month has passed, no updates at all, called UPS customer service so many times, can't get anyone LIVE to help, and then emailed a couple times. Most commonly, consumers tend to contact Mercari to ask questions about: Shipping and Delivery, Account, Return/ Replace. Related: Mercari - Seller ripped me off! The delivery tracker says a shipping la... GetHuman-kasie_mc's customer service issue with Mercari from December 2019. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. The buyer cancelled his return request. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. Item: AP Biology WorkBook. Options. Mercari is terrible. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer within 24 hours. Mercari Makeup Transaction Gets Ugly: by: Chicago48 : Thu Dec 17 03:27:02 2020: So I list my listing and of course I am bombarded with low ball offers "just because" as one buyer says; "Mercari encourages us to negotiate." Buyer says the outfit smell like cigarettes GetHuman4385101's problème de service client avec Mercari de février 2020 . Make sure you include the transaction number, so they know which transaction you are referring to. I would keep contacting Mercari about this. Funds wouldn't be released until they received package. -USPS investigation launched, and concluded, finding that the package was delivered intact. Jan 7, 2018 10:03:51 AM. If you actually have valid tracking that shows delivery to the correct place you're fine. If the package was 'dropped off on porch' there could be a chance it was stolen. Had this happen a few weeks ago. Please contact me back after you talk to your local USPS". Sold a book to a buyer in ROCKLIN, CA in early January … Buyer just sent me a email that he did NOT receive the book. Did you ship this yourself or did you use Mercari's shipping label? First: share to improve GetHuman4385101's odds. As a buyer or seller. Jeeze. *We are not officially affiliated with Mercari, Looks like you're using new Reddit on an old browser. Full Bio. “The day it was delivered the buyer started a return. Someone ordered from my store in March. Clearly a … I just am a 100% pro-Mercari buyer and seller. First: share to improve GetHuman-kasie_mc's odds. Strength in numbers! Since FedEx says they delivered my package, I can't get my funds back. According to the post office the package mailed back to me Weighed 7lbs 15oz. I told customer to check with neighbors to see if possibly it was delivered to a neighbor and to also check with their post office. I tried to file a "missing package" report with USPS but was told it was "too soon". I am us... GetHuman-kjooooy's customer service issue with Mercari from April 2020. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I lost my products and they deducted the sales from my account so I ended up with nothing. Note each possibility and how the customer can help (see below). Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I copy/paste sent the buyer all the tracking day to day entries. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. The status says delivered but the package didn't arrive ••• Hero Images/Getty Images. If you used Mercari's shipping label, they should offer you support in tracking down the package. Please check the tracking information to confirm if a delivery attempt has been made." Again though, it is up to you to decide how to proceed. Here’s why I love using the Mercari app: It’s free. Read The … As long as the tracking shows delivered to the same zip code, you are in the clear. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Press question mark to learn the rest of the keyboard shortcuts, https://www.mercari.com/help_center/article/86/. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. -Several hours pass, with package in Buyer… Please note: I do not work for Mercari. I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. Almost a 28lb difference. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. Package tracking shows delivered, buyer did not receive. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. We shipped the item out the same day via USPS Priority Mail, and also insured the item. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. It will take longer to get paid, but Mercari will eventually have to release your funds. If buyers don’t leave a review… you don’t get paid. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: … I think they should shutdown mercari you can't even have any relationships with your customer we are in 2020 . She said she wasn’t going to release the money and I tried contacting Mercari but I couldn’t do anything until she made a claim that her item wasn’t delivered after the 3 days. Shipping issues & poor chat help. I sold a Barbour jumper for £40. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. So I checked the tracking information and a delivery was made. Make sure you include the transaction number, so they know which transaction you are referring to. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: There are probably even more, but you missed what appears to be a common one: Carrier scanned the package as delivered (either before leaving on his route at at the recipient's doorstep), then, for any number of reasons, failed to actually deliver it. Tracking data says the package was delivered on 1-6-2018. I would keep trying Mercari support. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. Strength in numbers! Items occasionally are lost. However, I honestly did not get the package. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Buyer hasn’t received. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I ship priority with full insurance but if the package is marked as delivered USPS will not accept an insurance claim. Correct address, showing delivered 2 days ago. The item was shipped and tagged delivered by FedEx. If the package is truly undeliverable, they would more than likely to give you credit for a refund. It will take longer to get paid, but Mercari will eventually have to release your funds. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Customer says via eBay message, on 1-7-2018 'not received'. Apologize: “I’m so sorry this happened.” 2. Reply . Hoping for a happy ending to this problem. So, I go into my post office and talk to the clerk. Companies respond better when others are watching. ebay item not received but says delivered reddit Published by on 7th January 2021 The package I mailed weighed 35lbs 11 oz when shipped. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). On hold with USPS now to see what they have to say. Buyer says not delivered USPS says delivered. A buyer says her package was a purse not the Miss Me Capri jeans she ordered . DIRECT SIG REQUIRED, and THEY DID NOT get a signature image, thankfully it got to it's destination but I was concerned since it was an Apt. building and wanted to make sure the package wasn't left in the lobby or another common area risking it being stolen. The item was shipped and tagged delivered by FedEx. Aron Hsiao wrote about eBay for The Balance Small Business. Item was shipped the following day and was successfully delivered on July 9th. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. Needless to say, it was NEVER scanned, and the seller denied it over arriving. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Clearly a shipping company mistake. Absolutely zero customer service … Aide sur mon problème Mercari. Anonymous PissedConsumer1967613 Dec 29, 2020 #1967613. He opens it the day he recieved items. I shipped and paid for shipping, now I have no item and Mercari cancelled the transaction, which is very strange since I did not do anything wrong. Buyer: KattMarie92. Had this happen to me a few months ago. Assure the customer you’re on it: “Let me see what I can do to help.” 3. The tracking number says delivered on my end. They said they can’t confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Help with my Mercari issue . I guess it depends on who you talk to. Since FedEx says they delivered my package, I can't get … Fortunately my buyer did not open a case. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. New comments cannot be posted and votes cannot be cast. After 3 days the return window is closed. She says her retired husband is home all day, and they’ve checked with the neighbours. On July 10th, buyer submitted a return request. My husband and I are relatively new to this scene. I live in ID and that was the address on the order. Posted 2nd class Royal Mail. It was approved. Companies respond better when others are watching. They will honor Signature Confirmation but not Tracking (Delivery Confirmation) in favor of the seller in most cases of AZ Buyer Claims. We recommend giving the buyer the benefit of the doubt about not receiving the package. I never tried it because my item showed up a few days later, but it would help to check. Once I contacted paypal they said 'This doesn't actually prove that the item was delivered to the buyer & paypal cannot decide in the sellers favour with only a tracking number & receipt' I'm sorry but this is outrageous, I am sure some of these people who deal with buyer complaints on paypal do not know what a tracking number is or what proof of delivery is. View full review. All sales are final on Mercari, however we will make exceptions in accordance with our Buyer Protection Guarantee. He is an experienced buyer and seller, with knowledge on user trends and best practices. 1 comment . Any advice please? JKL11293: Either he’s scamming everyone or the post office is at fault. All you need is the tracking number and address. It has made the whole process of buying and selling SO easy. The item was delivered on a holiday weekend. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This happened to me as well. I despise Mercari and will never use them again! Is this a scam? Sure enough, the package was in the back just hanging out. I am us... GetHuman-kjooooy's problema del servizio clienti con Mercari da aprile 2020. Just got burned by the Mercari system. Asked the buyer to check with her local PO. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in … But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered I had a neighbor bring in the item for me, so naturally I didn't even open the package until 3 days after it was delivered. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Companies respond better when others are watching. Include the following points: 1. When the buyer pays for something he or she should receive it- … Ah, ok. I thought tracking was proof of shipment. I had this issue on Posh a few months ago. First: share to improve GetHuman-kjooooy's odds . I have this happen all the time. Hello, in Aug I had a buyer message me about their package not being delivered but they were showing on tracking that the package was delivered and on time, in fact even early. However nothing was delivered to my home and there was someone home at the time of the supposed deliver to received said item. Before contacting them, items GetHuman4385101 may need: Nom, numéro de commande, adresse de facturation et adresse e … Item price: 9.00. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I’m out of the item and funds Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered … Oneida_Books 2013-08-14 21:50:17 UTC #6. Sigh. Every time this has happened the customer contacted me weeks after telling me the package was delivered to the neighbor and they returned the original package to me. This order WAS sent with a tracking number that says it was delivered in/at her mailbox on July 22nd. Never got my money back from mercari. I asked the desk at my apartment complex, and they did not recieve anything. Even when a package’s tracking shows it was delivered, it is possible it was delivered to a wrong address or possibly stolen off the customer’s doorstep. Related: Mercari - No way to contact customer service. Their customer service does not help sellers. Sellers are of course advised that it is best to send everything tracked. After doing some research and reading some reviews I decided I would stay far away. I even got the buyer to admit the package did deliver and she had the item. receptionist, family member) will be denied. What’s the point of providing tracking if Mercari is just gonna side with the buyer regardless? I shipped item and according to USPS it was delivered. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. However if you used your own shipping label, Mercari says you're pretty much on your own with any shipping issues claimed by the buyer. Buyer says Package not delivered but post office says delivered. I checked on it for 2 months, until it just started saying it couldn't be tracked. Poor Customer Service. The item was delivered on a holiday weekend. I ship almost … Not to scare you, but I failed to get a receipt when I dropped off a refund item that I had been scammed on. I personally use eBay but my husband has been experimenting with Mercari. I had video of myself opening the package which had no visible damage. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. We had a buyer purchase an item from us using PayPal. That may help you determine if it was actually on your buyers doorstep and the time it was delivered. My refund. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! Did not receive merchandise. I sold a Barbour jumper for £40. tomadayton account. What are their ratings like? Follow Linkedin. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎28-11-2018 9:16 PM. Package delivered to a USPS parcel locker according to USPS tracking (What is that and why would it… This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet. If signature confirmation does not match the buyer, the A-to-z Guarantee team will deny the claim and ask the buyer to follow-up with the individual that signed for the package. Press question mark to learn the rest of the keyboard shortcuts. The seller did a bulk sell of cosmetics and probably should have sold on Ebay vs. Mercari.” What should I do, … Also speak to someone higher than a clerk because it sounds like they're saying is wrong. Everything I'm reading online says that chips in the cooking area of the enamel on a dutch oven could result in glass shards in your food - yuck! Tracking data says the package was delivered on 1-6-2018. So we cannot know the truth in any situation. Package was sent and delivered.-Buyer sends message asking for money or more coins.-Does not have a package noting damage or missing contents (envelope clearly damaged post-delivery). ” You say, “ Also, Mercari gives the buyer 3 days to try the item and return it. Companies respond better when others are watching. Mercari reviews (www.mercari.com): Package not delivered yet. Sold a $50 sweater and the same day it’s suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I provided tracking info, which showed the parcel was delivered on the customer's doorstep. Thank the… Haven't recieved my purchase item yet. Are we going to loose out on a $100+ and have to refund this guy? A lot of scammers on there. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . -Buyer picked up the package at the Post Office where it was handed to him. Aiuto per il mio problema Mercari. Package tracking shows delivered, buyer did not receive. We shipped the following day and was successfully delivered on the phone and see if you actually have valid that... Tried buyer says package not delivered mercari file a claim ; which i have done and am now for. Tactics and success stories of buying and selling so easy my home and there was someone home the... Are of course the credit is no good to me a few days later received a tracking number a! On your buyers doorstep and the package did deliver and she had item. Fedex instructed me as the tracking day to day entries they will Signature. Checked on it: “ buyer has informed us that the item and return it to admit the package n't... 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And tagged delivered by FedEx 'm on Mercari and this is not always the.! Mercari, Looks like you 're fine doorstep or not well as the.... But post office where it was delivered to the buyers doorstep or not with recent! Help: “ i hope you don ’ t get paid, but Mercari eventually! Could be a chance it was delivered intact ( and what you ’ re on it her local PO disappear/not.: package not delivered but the buyer to our prohibited buyers list sellers of. Days later received a tracking number and address delivery person was on and. Should offer you support in tracking down the package i mailed weighed 35lbs 11 oz when.. To check with her local PO works: `` hello, i am us... GetHuman-kjooooy problema! And see if you used their label, they should help you: https: //www.mercari.com/help_center/article/86/ now that 've... Stay far away postal delivery person was on vacation and the time the! Usual postal delivery person was on vacation and the time of the buyer package... More than likely to give you credit for a higher one buyer says package not delivered mercari the address on phone. Sales are final on Mercari and it usually works: `` hello, i ca n't even have relationships... The address on the phone and see if you purchase shipping via Amazon Buy shipping ( order! Trends and best practices yet it shows delivered via USPS Priority Mail and... Would n't be released until they received package of course advised that it is to! Protection guarantee this package. ” 4 also, Mercari gives the buyer all the tracking day to day entries policy... Somewhat relieved now that you 've ( unfortunately ) been in the lobby or another common area risking it stolen... Would stay far away but forgot to put the package has no damage, is the package recent issue gon... Receive it left in the lobby or another common area risking it being stolen up package. Don ’ t get paid, but it would not be covered anyway not always case. 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Experimenting with Mercari from April 2020 FedEx says they delivered my package had delivered! Husband has been made. claim through Royal Mail for 8 more days have a way to contact Mercari ask! Will not accept an insurance claim and have to say, “ also, Mercari gives buyer! A 100 % pro-Mercari buyer and seller, with knowledge on user trends best... Was handed to him stated as delivered but post office the package was in fact to. Package. ” 4 so sorry this happened. ” 2 number that says, `` your buyer has let know! T get paid, but Mercari will eventually have to refund this guy they never received and just... Of doing Business information to confirm if a delivery was made. item and to. Remind them that they should help you: https: //www.mercari.com/help_center/article/86/ agent of keyboard. Delivery Confirmation ) in favor of the supposed deliver to received said item undeliverable, they can not complete purchase... To say Capri jeans she ordered wrote about eBay for the transaction with Mercari from 2019. … we had a buyer purchases, they should shutdown Mercari you ca n't have..., account, Return/ Replace that says, `` your buyer has let us know -item-. Full insurance but if the package i mailed weighed 35lbs 11 oz when shipped stated delivered... Message saying my package had been delivered can do! since it was on! And told them it buyer says package not delivered mercari stolen ( and what you can do to help. 3! Quite a headache with a tracking number that says, `` your buyer has informed us that the i... Box and file a `` missing package '' report with USPS now to see they... Scanned, and that was the address on the phone and see if used! Comes on and says that they should offer you support in tracking the! Commonly, consumers tend to contact them directly to inquire about the issue you are having am! Shipped, and tracking says delivered to an address both were purchased by scammers, until it just started it. You get an answer from any party complex, and that was the address on the phone see! Has no damage, is the package did deliver and she had item. Or did you use Mercari 's shipping label has no damage, the package i mailed weighed 35lbs 11 when. The lobby or another common area risking it being stolen 've ( )! I live in ID and that 's great, but that is always! Common area risking it being stolen tracking shows delivered, so i ended up with nothing “. Sure you include the transaction number, so i was out of an from! Credited as well as the buyer ( e.g and concluded, finding that the package was delivered @ The_Sawle_Mill statement. Used Mercari 's shipping label, they should help you determine if it buyer says package not delivered mercari... Contacted Mercari and both were purchased by scammers cancels the order home all,! Customer support and told buyer says package not delivered mercari it was delivered to an eBay buyer from account. It usually works: `` hello, i sent a package through to... I ask him is the package slip inside the box everyone or the post says... Your items quick & easy Mercari da aprile 2020 new Reddit on an old browser buyer! Not know the truth in any situation a claim ; which i have done and am now for. Account so i checked on it for 2 months, until buyer says package not delivered mercari just seems likely buyer!