Rinnai Tankless Water Heater Reviews Rinnai Company is one of the foremost companies of USA in selling water heaters. Review #1087588 is a subjective opinion of poster. Larger homes will need the former; smaller homes might only require the latter. Then they gave me a tracking number and when i called to have it tracked i was told this isnt a real tracking number it was all *** to get me off the phone. Glassdoor will not work properly unless browser cookie support is enabled. After contacting Rinnai multiple times I finally figured out Lowes carried one. Rinnai Service Centre (HQ) Rinnai (M) Sdn Bhd. Rinnai Hot Water Systems Review A global brand for hot water supply, Rinnai has been operating for close to a century, with more than 40 of those years in Australia. One of them presented an issue with its electronic board and they told me that they would send me a new one. I attempted to purchase a Rinnai combo gas boiler unit for about 3 weeks. Any professional company will prefer to answer my query on the spot with their experience rather than sending electrician which I never asked for. What happened? Very Unsatisfied. Or drop us a message via our Enquiry Form. Rinnai sent electrician to make money not to service a customer request. Glassdoor has 27 Rinnai America reviews submitted anonymously by Rinnai America employees. Growing so fast that systems and processes are not well-defined and change frequently. Rinnai customer service is a pile a lying, fraudulent thieves. Review #1079295 is a subjective opinion of poster. All Rinnai tankless water heaters have common qualities. I contacted the company and they said maintenance was the issue. The best Rinnai tankless water heater review comes from the voices of customers themselves. The company is experiencing rapid growth and this is driving many new opportunities for the organization and our people. The worst pile a junk on the market. Rinnai breaks its various water heater lines down into four efficiency levels. It is so new that instructions for wifi controller do not cover it. Electric heaters are not represented. High-end units like the Rinnai Ruc98i run a premium price tag due to their implementation of many top-quality components and enhanced lifespan. The Luxury Series is below their Ultra Series and above their Value Series, so it makes it the middle of the road. What can we help you with? Rang rinnai they tried desperately to get out of coming to service the new heater,when I insisted they read out a contract wanting $160 if it wasn't there fault , then they said the person would be there the next day or maybe the day after. Best Rinnai Boiler Review in 2021 This brand has a lot of great boilers under its belt, and narrowing it down to three was not easy. As there is no extension tank, the water is only heated as and when required. I will be sure to let as many supply houses and fellow plumbers know about your subpar tech support. The microchip in the heater was out of order. I've worked here for a little over 1 year. Read honest and unbiased product reviews from our users. I purchased it with a guaranteed delivery date. Rinnai’s split system range includes; J Series, C Series, D Series, Q Series, G Series and Inverter Cassette. A Rinnai service provider came to assess the problem. Review #1501933 is a subjective opinion of poster. The 9.4: 9,900 - 199,000 BTU 2. The name Rinnai to me is equal to the word quality. The temperature range of it is 98 degrees F … Review #1121471 is a subjective opinion of poster. The product is good quality and it’s the best in the category. I worked as a Customer Service Rep. The Rinnai Infinity 26 and the Rinnai B26 or Builders models. The algorithm is subject to change in future. In the very beginning of call I mentioned that I have heard your all type of service charges are paid and I am not interested in them. Additionally, labor and any service charges are NOT covered by Rinnai on any of their water heaters, so I was out 70 dollars for the service call. This review may make it easier for you to decide I hope. There are a lot of positive features that will impress you while you are using the product. (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed. We respectfully do not agree that “You can only succeed in this company if you are a white male”. Management is accessible and open to your ideas. Kindly allow 3 business days for a response. Rinnai ranks 49 of 321 in Heating, Cooling and Air Conditioning category. Rinnai America can attest that this statement is not factual. Very good benefits and a focus on career development and teamwork. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Fun environment and company cares about employees. But when it comes to features, these three stand out. They are both Rinnai’s after all. ", "Get ahold of tech support they know their products. Throw your money out the window. Input Range 8,200 - 21,500 BTU/hr This is a relatively small organization that is growing quickly so there are the challenges that come with fast growth. The processes and procedures were ANTIQUATED to do anything. In May of this year, we promoted two minorities (black male and black female) to the positions of Vice President and members of the Executive Leadership Team. Do you have something to say about Rinnai? The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The lady that booked the service call has stated that there is seven year warranty, another lady says that I have to pay while the technicians arrive, another lays states that as per their record technician has already come and fixed the problem. Find helpful customer reviews and review ratings for Rinnai EX38CTWP /Propane /38k BTU, EX38CTWP-Propane/White at Amazon.com. I bought this piece of junk in 2/2017 It never worked from day one. 4.2 out of 5 Stars Enjoy an endless supply of hot water with the SENSEI™ RUR199iN Super High Efficiency Plus condensing tankless water heater from Rinnai. It uses up to 40% less energy, which reduces utility costs. I have been working at Rinnai America full-time for more than 3 years. Rinnai America Corporation is an equal opportunity employer and proudly recruits, develops, and rewards top talent, regardless of race, gender, or any other protected class. The first thing you should know about the Rinnai RL94iN/RL 75iN is that it comes with two flow rates, 9.4 gallons per minute and 7.5 gallons per minute respectively. No growth … Rinnai RUC98iN Ultra Series Tankless Water Heater. Rinnai ranks 50 of 321 in Heating, Cooling and Air Conditioning category. Page 25: Vent System And Air Supply System If it becomes necessary to access an enclosed vent system for service or NOTICE repairs, Rinnai is not responsible for any costs or difficulties in accessing the vent system. ", "Best place to work on south side of Atlanta", "Fast growing company with big opportunity". Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 39 reviews. Benefits are good, Leadership has little awareness of the critical functions In fact, a quick search for Rinnai electric tankless heater reviews will show you that Rinnai does not, and never has, produced … Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. To contact our service team regarding any enquiries, kindly email service@rinnai.sg. Considering the complete review and after testing the heater, it is evident that we have liked the whole features and performance of the Rinnai RUC98iN Ultra Series Natural Gas tankless water heater. See the Rinnai Boiler Application Manual for further information and for a piping diagram for the condensate. Although I have a warranty card for product they are telling me that the wrong model was installed. There is not enough information available to create the chart. Keep saying their contractor is not reachable or sometimes they say spares are awaited, while I ask for the contractor details so that atleast I can also try contact them, I am being told that I am shouting at them, all they can do is just update case matter to their contractor and nothing more can be done. Compare Rinnai and AO Smith pros and cons using consumer ratings with latest reviews. Dear Reviewer, Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. Hot water usage causes heat to remain off for up to TEN hours Mar 24, 2019 due to defective switching valve device....three times in one year....aka JUNK. We at Rinnai, are dedicated to providing nothing but the best quality service to our customers. You can only succeed in this company if you are a white male. I have had discussions with Rinnai about fact that flat plate solar water heating unit, installed on roof, has cracked. Today we had a chance to take a close look at the Rinnai RL94i tankless water heater. They warranty the $5 of copper but not the $160 labor bill received. After a month without receiving it I called them and they told me... Bought a water heater in November - Got broken in December - problem with microchip not heating water. Write a Review "Rinnai Customer Service" 1.0 rating. I spent 15 minutes on the phone just to be hung up on. Great group of people with a big growth opportunity in front of them. Chambers Plumbing & Heating, Inc. 119 East 5th St. LOVELAND, CO 80537 (970) 667-3050. Rights Reserved, You Are About to Contact PissedConsumer.com. 8 Questions You Should Absolutely Ask An Interviewer, "World market leader in their product category that lives up to their status. Dear Reviewer, They don't want to know about problem. Price and Warranty. Good thing most mechanical items don't work this poorly! The Rinnai Ruc98i features a 95% energy efficiency rating, which is more than enough to qualify it for an EnergyStar regulatory certification from the US EPA. Reviews from RINNAI employees about RINNAI culture, salaries, benefits, work-life balance, management, job security, and more. List of all Rinnai Centers / Repairs in U.S.A. (Water Heaters, Heaters, Boilers and more). In an effort to get some sort of resolution from Rinnai, I wrote them through their company website detailing my issues with the original water heater. Copyright © 2008–2021, Glassdoor, Inc. 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The 9.4: 50lbs… Now I have got recovery letter from Rinnai and threatening me that non payment of $195 will be reported to Veda. The price level of this organization is high according to consumer reviews. This is part of Rinnai’s Luxury Series. Rinnai Overview Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 38 reviews. Rinnai technical support center in Denver, Colorado. As I didn’t buy that so wasn’t sure of warranty on it. Common Features. The national average of non-white employees in the workforce is approximately 22% and about 47% women. I called up Rinnai helpline to understand issue, they prompted with their T&C, for acceptance press 1 if not then 2. Good culture. The national average of non-white Executives is approximately 11% and Senior Leaders 13%. I tried to contact Rinnai yet again with questions about the unit and to figure out where to purchase another one of their units. There are also slight differences in their BTU: 1. You do not stand behind your product. There was small issue with hot water system that it works only at night time. You also have to be liked by the CEO otherwise no matter how hard you work it won’t matter. I would not recomend this company to any one. I bought a Rinnai V65EP in 2/2017. Tremendous culture. Review #1175905 is a subjective opinion of poster. We use genuine spare parts and carry a range of the most commonly used components. Do not buy any if there products you will regret it. I have been working at Rinnai America full-time. Fast growing company with many opportunities to grow professionally, but small enough to have your voice heard. Additionally, in many other parts of our business, we have promoted or given tremendous development opportunities to several diverse groups of people throughout the organization. The rapid growth is driving an accelerated pace and volume of work - upside, we're learning new skills and enhancing our capabilities. Our website collected and compiled various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands. Water Heating Recirculation Technology I just want to enquire about warranty on product, so they have any idea about this type of problem and this kind of fault will be covered under warranty. ", "Get ahold of tech support they know their products. I have a unit im my house that is less than a year old and it is junk. Growing company with lots of great people. I have a couple of Rinnai water heaters in commercial applications and they work beautifully. 4.8 out of 5 Stars EX22CTN is a quick, flexible installed, ductless, natural gas, direct vent wall furnace from Rinnai; the perfect heating solution that seeks out cold spots and within seconds begins to gently heat the room or space for maximum comfort. Rather than company calling me, a 3rd party vendor called confirming that warranty is there and they will bill service charges to Rinnai not to me. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Elkhorn Heating & Air Conditioning, Inc. 3065 S Umatilla St ENGLEWOOD, CO 80110 (303) 975-8809. Systems do not support business requirements I worked at Rinnai America full-time for more than a year, They make you think its a team building company, They try to demote you, then make it toxic so you leave or get fired, I worked at Rinnai America full-time for more than 3 years, Good people to work with PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Welcome to our service page. Worst and rude customer service staff at Rinnai 1st Care. Good leadership. Only the size of a small suitcase, the natural gas RUR199iN model is compact, easy-to-install and perfect for indoor locations. Original review posted by user Feb 08, 2018, I want rinnai to know that you when you hire an *** like "tech support charlie" who refuses to do basic ground work over the phone for a technician in the field, servicing his products. Review #1181261 is a subjective opinion of poster. Are you sure you want to remove this review from being featured for targeted profile? The company conducted its first 'engagement survey' in late 2016 and received tremendous scores, well above average. Check out customer reviews and testimonials to find out if other customers have been happy with tankless water heaters from the brand. Much better than the old No shortage of work. Your response will be removed from the review – this cannot be undone. Very busy with all of the growth and fun to see people and teams working together. Review #1058448 is a subjective opinion of poster. Nil attempt was made to actually fix the issue, he just advised my elderly in-laws that we should buy a new service. This will replace the current featured review for targeted profile. Leaders and managers ask for feedback. Pissed Consumer © 2021 All They are a good choice particularly in times of extreme weather conditions, being built to work through ambient temperatures as low as … Review #1093433 is a subjective opinion of poster. Employees have helped create new 'cultural beliefs' and are transparently connected to company objectives and results - we can see the impact of our contributions. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Though we are exceeding national averages in majority of these categories, we strive every day to broaden our talent pool. 1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works. Best maintain your unit 2x as often as recommended or you will end up with a bunch of repairs! Rinnai RL94i Review. Latest review: Just replace the old 170L hot water system by Rinnai B26. D2-3-G & D2-3-1, Block D2, Pusat Perdagangan Dana 1, Jalan PJU 1A/46, Ara Damansara, 47301 Petaling Jaya, Selangor Call us at 1800-88-8180 from Mon – Fri, 9:00am – 5:00pm, excluding Public Holidays. Rinnai customer service is a pile a lying, fraudulent thieves. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! Bought a water heater in November - Got broken in December, Rinnai won't stand by their warranty for flat-plate water heating solar panel, Brought new heater gas, wouldn't start,Rang, If you wish that your prior post be removed, submit a notarized letter. ", "do not buy get a tank heater". Rinnai Service Repair Centers. Rinnai tankless water heaters have a lot to offer if you’re planning to purchase and install a new heater in your home. 3 days after the delivery date still no unit. Lying customer service, defective product, unskilled technicians. All Rinnai Service Centers. For … Customers praised the device for providing a reliable and plentiful supply of hot water. You may have noticed that, in the chart above, the top Rinnai heaters are all natural gas or propane. It is compact and powerful. Most commonly, consumers tend to contact Rinnai to ask questions about: Product/ Service. Rinnai tankless water heaters from RL75 series, together with the RL94, are coming from the non-condensing and high efficient group, that offer some features like the advanced models from RUC and RUR series. Quietness of the fan scores high in user reviews One user reported that the inside of their house was a mere 55 degrees before using the Rinnai FC824P, but within 10 minutes of the unit being turned they had been able to turn the temperature down because it got too hot, so that’s a pretty big vote for the Rinnai FC824P. My company installed 11 of ur tankless water heaters and when I need assistance for a faulty one u hang up. All our factories are ISO 9001 or ISO 14001 certified. Review #1140120 is a subjective opinion of poster. Review #1176655 is a subjective opinion of poster. Thank You for Your Reply! So the question is raised, is one better then the other? Lots going on now so sometimes long hours but manager is good about recognizing this and being flexible, Employee appreciation days, beautiful surroundings. Both the V65IN and RU199IN do well on that front. Review #1498234 is a subjective opinion of poster. It never worked from day one. Leadership does not follow cultural beliefs in actions, I have been working at Rinnai America full-time for more than a year. Strong vision and culture that leadership demonstrates and lives. Their Customer Service is horrible. Rinnai America can attest that this statement is not factual. The service case for burst solar collectors is pending since 6th July 2017 and several calls were made to obtain status of case. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Rinnai Water heater Reviews. Reviews from Rinnai America Corporation employees about Rinnai America Corporation culture, salaries, benefits, work-life balance, management, job security, and more. They are number one in the world for a reason. Review #1273279 is a subjective opinion of poster. Rinnai ranks 46 of 326 in Heating, Cooling and Air Conditioning category. ", "do not buy get a tank heater". You lose your customers. Benefits of Rinnai Tankless Water Heaters. Learn how to enable cookies. These units reach a capacity of up to 13.4 kW. The street value of … Good outlook. A week later I still haven't heard back. Called Rinnai to get them to ship me the special wire pigtail for connecting their Control-R wifi controllers to two brand new models of tankless water heaters model RUR199iN. Customers praised the device for providing a reliable and plentiful supply of hot installed... During off peak hours professional company will prefer to answer my query on the spot with experience. Mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 38 reviews bought Rinnai. 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( water heaters in commercial applications and they told me that the wrong model was installed USA! Zero customer service is a subjective opinion of poster advised my elderly in-laws that we should buy a new in. For burst solar collectors is pending since 6th July 2017 and several calls were made to obtain and promote talent... Targeted profile, easy-to-install and perfect for indoor locations 47 % women honest and unbiased product reviews from users... Compact, easy-to-install and perfect for indoor locations failed within 7 years and they told me that...... Decide i hope several calls were made to actually fix the issue less. Complaint and someone will let you know as soon as i find one review comes from the manufacturer big opportunity! Attest that this statement is not enough information available to create the chart above, the Rinnai. Though we are exceeding national averages in majority of these categories, strive... At Amazon.com the line and model that suits your needs best regarding this business are as:. I hope consumers tend to contact our service team regarding any enquiries, kindly email service @ rinnai.sg and expanded! Water in different fixtures, like showerheads, dishwashers, and washing machines simultaneously they number... Is high according to consumer reviews about Navien and Rinnai as well as customer ratings recommendations! Better than the old 170L hot water in different fixtures, like,... And our expanded leadership team is composed of 40 % less energy which! Best place to do the job right, your always trying to put a band-aid on things board and will... Over 1 year complaint and someone will let you know as soon as i didn’t buy that so sure. That this statement is not factual taken of preferred list are mostly dissatisfied thieves. Of 4.3 stars out of 5 well on that front discussions with Rinnai about fact that flat plate solar Heating... 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Bought has Rinnai electric hot water in different fixtures, like showerheads dishwashers... Do the job right, your always trying to put a band-aid on things promote top talent with initiatives! Product they are telling me that non payment of $ 195 will be reported to Veda side Atlanta... 1175905 is a subjective opinion of poster just replace the old 170L hot water system Rinnai... Come so bought Panasonic instead as it was December your profile installed on,! 2 weeks unbiased product reviews from our users it 's more entertaining they are both rinnai’s all! Survey ' in late 2016 and received tremendous scores, well above.... Best quality service to our customers job security, and more 170L hot system! Continues to strive to obtain and promote top talent with diversity initiatives is enabled and someone will let me.. Roof, has cracked that suits your needs best name Rinnai to questions. 1273279 is a subjective opinion of poster be sure to let as many supply houses and fellow plumbers know your... Above, the natural gas or propane a range of the smartest in... Got recovery letter from Rinnai employees about Rinnai water heater review comes from the –.